{"id":49485,"date":"2025-09-09T16:22:39","date_gmt":"2025-09-09T15:22:39","guid":{"rendered":"https:\/\/www.intelligentcio.com\/north-america\/?p=49485"},"modified":"2025-09-09T16:22:41","modified_gmt":"2025-09-09T15:22:41","slug":"genesys-reports-2-2bn-arr-in-q2-fy2026-and-unveils-agentic-ai-innovations-at-xperience-2025","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/north-america\/2025\/09\/09\/genesys-reports-2-2bn-arr-in-q2-fy2026-and-unveils-agentic-ai-innovations-at-xperience-2025\/","title":{"rendered":"Genesys reports $2.2bn ARR in Q2 FY2026 and unveils Agentic AI innovations at Xperience 2025"},"content":{"rendered":"\n<p><em>Genesys reports nearly $2.2 billion in ARR for Q2 FY2026, up 35% year-over-year, as it unveils agentic AI innovations at Xperience 2025 to transform customer and employee experiences.<\/em><\/p>\n\n\n\n<p>Genesys kicked off Xperience 2025 in Nashville, Tennessee, by showcasing agentic AI innovations redefining the future of CX and enabling organizations to deliver more meaningful engagement and lasting loyalty.<\/p>\n\n\n\n<p>The momentum was underscored by the company\u2019s second quarter fiscal year 2026 (May 1\u2013July 31, 2025) results: Genesys Cloud annual recurring revenue (ARR) reached nearly $2.2 billion, growing nearly 35% year-over-year. Genesys Cloud AI ARR exceeded $250 million, growing nearly twice the pace of Genesys Cloud ARR during the quarter. More than 55% of Genesys Cloud customers used at least one AI capability, reflecting organizations\u2019 accelerated adoption of intelligent, AI-powered orchestration strategies.<\/p>\n\n\n\n<p>The Genesys Cloud platform continued to drive strong customer adoption, with net revenue retention (NRR) averaging more than 120% over the last four quarters.<\/p>\n\n\n\n<p>Genesys secured two eight-figure annual contract value (ACV) deals in the quarter, including one with a top 10 global bank representing a total contract value (TCV) of more than $45 million, the second-largest deal in Genesys Cloud history.<\/p>\n\n\n\n<p>Wins in the quarter also included a high seven-figure ACV deal with a Fortune 20 financial services firm, also exceeding $45 million in TCV.<\/p>\n\n\n\n<p>\u201cThe pace of change in business is undeniable, but what inspires me is how our customers are embracing it,\u201d said Tony Bates, Chairman and CEO, Genesys.<\/p>\n\n\n\n<p>They see Genesys as the partner that can unify every experience across the enterprise, turning complexity into clarity. Our vision has always been to bring every end-to-end experience together in a deeply personalized and empathetic way. The innovations we\u2019re announcing show how we\u2019re making that a reality to help organizations move with confidence into the future.\u201d<\/p>\n\n\n\n<p><strong>Ushering in the future of Agentic Universal Orchestration<\/strong><\/p>\n\n\n\n<p>Genesys Cloud continues to drive agentic-powered orchestration through advanced AI capabilities transforming customer and employee experiences. During the quarter:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Virtual self-service conversations grew more than 120% year-over-year, reaching 623 million.<\/li>\n\n\n\n<li>Genesys Cloud Agent Copilot generated over 17 million automated summaries in July 2025, a nearly 6X increase year-over-year.<\/li>\n\n\n\n<li>Knowledge article queries surged from 250 million in Q2 FY2025 to 1.2 billion in Q2 FY2026, a 4X increase.<\/li>\n\n\n\n<li>Since its March 2025 launch, Genesys Cloud Virtual Supervisor has been adopted by more than 120 organizations, achieving an average 94% accuracy in automatically scoring interactions in supervisors\u2019 native languages.<\/li>\n<\/ul>\n\n\n\n<p>At Xperience 2025, Genesys announced advanced agentic AI agents for Genesys Cloud, enhancing Copilots and Virtual Agents with greater autonomy, contextual awareness, and built-in support for Agent-to-Agent Collaboration (A2A) and Model Context Protocol (MCP). New capabilities in Genesys Cloud Work Automation and the launch of Genesys Cloud Associate extend AI-powered orchestration into the back office, equipping employees with tools for case management and task automation across departments.<\/p>\n\n\n\n<p><strong>Expanding the Genesys Partnership with ServiceNow<\/strong><\/p>\n\n\n\n<p>Genesys also announced an expanded strategic partnership with ServiceNow. Together, they will deliver new A2A orchestration, enabling AI agents to autonomously collaborate across the enterprise, fueling greater efficiency and customer loyalty.<\/p>\n\n\n\n<p><strong>Celebrating Genesys Customers<\/strong><\/p>\n\n\n\n<p>At Xperience 2025, Genesys honored customers with its Orchestrators Innovation Awards. Winners included Aterian, Computacenter, emtelco, ENGIE, Harambee, IONOS, and Lighthouse Works.<\/p>\n\n\n\n<p>Genesys also unveiled the Genesys Orchestrators program to empower CX professionals with knowledge, resources, community, and credentials to accelerate AI-powered experience orchestration.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Genesys reports nearly $2.2 billion in ARR for Q2 FY2026, up 35% year-over-year, as it unveils agentic AI innovations at Xperience 2025 to transform customer and employee experiences. Genesys kicked off Xperience 2025 in Nashville, Tennessee, by showcasing agentic AI innovations redefining the future of CX and enabling organizations to deliver more meaningful engagement and [&hellip;]<\/p>\n","protected":false},"author":58,"featured_media":49486,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6936,1134,43],"tags":[7913,153,4542,9444,962,9448,8244,596,9445,8966,1650,1651,9447,9446,9443],"class_list":["post-49485","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai","category-customer-experience","category-top-stories","tag-agentic-ai","tag-artificial-intelligence","tag-business-transformation","tag-cloud-ai-2","tag-customer-experience","tag-customer-loyalty","tag-digital-engagement","tag-enterprise-ai","tag-experience-economy","tag-experience-orchestration","tag-genesys","tag-genesys-cloud","tag-servicenow-partnership","tag-virtual-agents","tag-xperience-2025"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/posts\/49485","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/comments?post=49485"}],"version-history":[{"count":1,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/posts\/49485\/revisions"}],"predecessor-version":[{"id":49487,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/posts\/49485\/revisions\/49487"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/media\/49486"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/media?parent=49485"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/categories?post=49485"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/tags?post=49485"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}