{"id":53379,"date":"2026-05-28T07:25:50","date_gmt":"2026-05-28T06:25:50","guid":{"rendered":"https:\/\/www.intelligentcio.com\/north-america\/?p=53379"},"modified":"2026-06-23T09:05:17","modified_gmt":"2026-06-23T08:05:17","slug":"zapier-survey-finds-disconnected-work-is-costing-businesses-revenue","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/north-america\/2026\/05\/28\/zapier-survey-finds-disconnected-work-is-costing-businesses-revenue\/","title":{"rendered":"Zapier survey finds disconnected work is costing businesses revenue"},"content":{"rendered":"\n<p><em>Zapier\u2019s latest report reveals that disconnected workflows and fragmented request systems are contributing to delayed and lost revenue for businesses while increasing operational fatigue among teams.<\/em><\/p>\n\n\n\n<p>Zapier has released its <em>Cost of Disconnected Work Report<\/em>, a survey of roughly 800 project managers and operations professionals about how internal requests move through their organizations.<\/p>\n\n\n\n<p>The survey showed 63% of ops professionals say their team has experienced delayed or lost revenue because of missing or delayed internal requests, and 30% report both.<\/p>\n\n\n\n<p>The research points to a structural problem rather than a people problem. Most teams (54%) field requests across three or four channels, and 93% say those requests routinely arrive with missing information. The result is hours of triage before the actual work begins.<\/p>\n\n\n\n<p>\u201cTeams aren\u2019t drowning because the work is harder. They\u2019re drowning because the work shows up in five different inboxes with half the context missing,\u201d said Emily Mabie, Senior AI Automation Engineer, Zapier. \u201cYou can\u2019t hire your way out of that. You have to fix the intake layer so requests get organized, routed, and started without a person stitching the pieces together by hand.\u201d<\/p>\n\n\n\n<p><strong>Key findings<\/strong><\/p>\n\n\n\n<p>\u2022 Revenue loss is widespread. 63% of ops professionals say their team has had delayed or lost revenue because of missing or delayed internal requests. 30% report experiencing both.<\/p>\n\n\n\n<p>\u2022 Fewer platforms, faster work. Teams using one or two request platforms are 81% more likely to process a request in under five minutes than teams using three or more. 49% of teams on one or two platforms say they\u2019ve never lost revenue to missing or delayed requests, compared to 25% of teams on three or more.<\/p>\n\n\n\n<p>\u2022 Triage eats the day. 42% of ops professionals spend 6 to 15 minutes organizing a single request when it comes in from multiple sources. Another 32% spend more than 15 minutes just to figure out what the request is asking for.<\/p>\n\n\n\n<p>\u2022 The mental load is bigger than the work. 36% say the mental fatigue of managing requests outweighs the effort of actually completing them. 44% consistently chase updates and approvals, and 41% are regularly interrupted by follow-ups and context-switching.<\/p>\n\n\n\n<p>\u2022 Requests come in incomplete. 93% of ops professionals say they receive requests with missing information. The most common gap (48%) is a clear description of what\u2019s actually being asked.<\/p>\n\n\n\n<p><strong>Why this matters<\/strong><\/p>\n\n\n\n<p>Half of task-focused leaders (project managers, ops professionals and small business owners) handle at least 26 internal requests, tickets or tasks in an average workday. A quarter handle 51 or more. With that volume, every minute spent organizing instead of executing compounds.<\/p>\n\n\n\n<p>When something falls through, 46% of respondents say a coworker or manager has to step in, 31% see other requests get delayed, and 29% report burnout on the team.<\/p>\n\n\n\n<p>\u201cMost teams aren\u2019t going to rip out all of their tools, and they shouldn\u2019t,\u201d said Mabie. \u201cEmail, Slack, ticketing, project management, they all have a job. The work is connecting them so a request can land in any one of them and still get triaged, assigned, and tracked the same way. That\u2019s what shrinks the cleanup tax on the team and frees them up to do actual strategic work.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Zapier\u2019s latest report reveals that disconnected workflows and fragmented request systems are contributing to delayed and lost revenue for businesses while increasing operational fatigue among teams. Zapier has released its Cost of Disconnected Work Report, a survey of roughly 800 project managers and operations professionals about how internal requests move through their organizations. The survey [&hellip;]<\/p>\n","protected":false},"author":58,"featured_media":53380,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[512,37,43,514],"tags":[8740,10043,6577,11900,11901,4359,11899,1126,2312,11903,11902,6359,11904,10040],"class_list":["post-53379","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-main-story-newsletter","category-research","category-top-stories","category-used","tag-ai-automation-2","tag-ai-orchestration","tag-business-operations","tag-disconnected-work","tag-internal-requests","tag-operational-efficiency","tag-operations-professionals","tag-productivity","tag-project-management","tag-request-platforms","tag-revenue-loss","tag-workflow-automation","tag-workflow-management","tag-zapier"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/posts\/53379","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/comments?post=53379"}],"version-history":[{"count":4,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/posts\/53379\/revisions"}],"predecessor-version":[{"id":53487,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/posts\/53379\/revisions\/53487"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/media\/53380"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/media?parent=53379"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/categories?post=53379"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/tags?post=53379"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}