West Bend Insurance Company has migrated its claims operations to Guidewire Cloud as part of a modernisation initiative designed to improve customer service and support wider adoption of Artificial Intelligence.<\/p>\n\n\n\n
The US-based insurer is using the platform to integrate data analytics into claims workflows, improve decision-making and increase operational efficiency across its business.<\/p>\n\n\n\n
The migration is intended to improve indemnity accuracy and claims handling by providing employees with reliable data and actionable insights during daily operations.<\/p>\n\n\n\n
Murali Natarajan, Senior Vice President and Chief Information Officer at West Bend, said: “Connecting our reliable data directly to live workflows is what makes AI in claims management possible. By embedding analytics directly into the daily workflow, we can improve indemnity accuracy and deliver optimised claims service to our policyholders. That foundation enables us to build a system that learns from every closed claim to improve how we process the next.”<\/p>\n\n\n\n
The implementation also establishes a foundation for future AI and Agentic AI capabilities, enabling West Bend to use information gathered throughout the claims lifecycle to improve subsequent decisions.<\/p>\n\n\n\n
Ernst & Young LLP (EY), a member of Guidewire’s consulting partner network, led the implementation.<\/p>\n\n\n\n
West Bend provides property, casualty and workers’ compensation insurance across 14 US states, alongside nationwide surety coverage.<\/p>\n","protected":false},"excerpt":{"rendered":"
West Bend Insurance Company has migrated its claims operations to Guidewire Cloud as part of a modernisation initiative designed to improve customer service and support wider adoption of Artificial Intelligence. The US-based insurer is using the platform to integrate data analytics into claims workflows, improve decision-making and increase operational efficiency across its business. The migration […]<\/p>\n","protected":false},"author":18,"featured_media":54599,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5,11,1034,43],"tags":[153,13169,3733,221,13167,13170,763,13168],"class_list":["post-54598","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking-finance","category-cloud","category-north-america","category-top-stories","tag-artificial-intelligence","tag-claims-management","tag-cloud-computing","tag-digital-transformation","tag-ernst-young","tag-guidewire","tag-insurance","tag-west-bend-insurance"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/posts\/54598","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/comments?post=54598"}],"version-history":[{"count":1,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/posts\/54598\/revisions"}],"predecessor-version":[{"id":54600,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/posts\/54598\/revisions\/54600"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/media\/54599"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/media?parent=54598"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/categories?post=54598"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/tags?post=54598"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}