{"id":5637,"date":"2021-03-24T10:28:14","date_gmt":"2021-03-24T10:28:14","guid":{"rendered":"https:\/\/www.intelligentcio.com\/north-america\/?p=5637"},"modified":"2021-03-31T10:16:48","modified_gmt":"2021-03-31T09:16:48","slug":"park-n-fly-accelerates-innovation-by-up-to-43-with-ai-assistance-from-dynatrace","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/north-america\/2021\/03\/24\/park-n-fly-accelerates-innovation-by-up-to-43-with-ai-assistance-from-dynatrace\/","title":{"rendered":"Park \u2018N Fly accelerates innovation by up to 43% with AI-assistance from Dynatrace"},"content":{"rendered":"\n

Park \u2018N Fly, a leading US off-airport parking provider, is using Dynatrace to accelerate development cycles and deliver exceptional digital experiences across mobile, web and airport kiosks.<\/em><\/strong><\/p>\n\n\n\n

Park \u2018N Fly is an off-airport parking operator that commits to picking customers up at their cars in five minutes or less before dropping them off at their terminal. Park \u2018N Fly prides itself on offering more than just parking.<\/p>\n\n\n\n

It is a technology-driven company, focused on providing great customer experiences and streamlining the entire process of operating airport parking. Park \u2018N Fly has also grown rapidly, expanding to 15 locations across the US and serving almost 1.4 million customers in 2019.<\/p>\n\n\n\n

To further enhance the customer experience, Park \u2018N Fly needed to improve its ability to release new digital functionality faster and with greater frequency. To support this, Park \u2018N Fly migrated its IT environment to the cloud and is running a container-based architecture on Kubernetes and Microsoft Azure.<\/p>\n\n\n\n

However, while this helped Park \u2018N Fly to become more agile and release code more frequently, it also led to increased complexity, with applications running on dynamic infrastructure, making it more difficult to maintain full-stack observability across the environment.<\/p>\n\n\n\n

Traditional monitoring tools were unable to keep up with the constant change in Park \u2018N Fly\u2019s dynamic environment, leaving developers unable to gain real-time insights into the customer experience.<\/p>\n\n\n\n

AI-assistance eliminates detective work<\/strong><\/p>\n\n\n\n

To proactively optimize the customer experience and gain full-stack observability, Park \u2018N Fly needed a new approach to monitoring. To find a solution, Park \u2018N Fly engaged with its strategic partner, Trace3, an authority in Digital Transformation specializing in intelligent operations that help customers modernize and mature their operational capabilities.<\/p>\n\n\n\n

Trace3 recommended the Dynatrace Software Intelligence Platform would best meet Park \u2018N Fly\u2019s demand for observability into its environment. Dynatrace\u2019s continuous automation and AI capabilities would help developers gain code-level insights into applications to better understand how to dynamically optimize the customer experience.<\/p>\n\n\n\n

Ken Schirrmacher, Senior Director of Information Technology, Park \u2018N Fly, said: \u201cIt\u2019s vital that we\u2019re able to create a frictionless customer experience – in a competitive market like airport parking, we need to make sure it\u2019s as easy as possible for the customer to make a reservation. Dynatrace gives us a sixth sense of what\u2019s going on in our environment, so we can proactively optimize experiences and improve outcomes for our business.<\/p>\n\n\n\n

\u201cWorking with Trace3 has also been invaluable – its team is very engaged in our business and is working hard to ensure we\u2019re doing all the right things to maximize our success. Trace3 has been especially important in helping us to make sure every dollar spent in the cloud is validated and our entire transformation is a success.\u201d<\/p>\n\n\n\n

Life with Dynatrace<\/strong><\/p>\n\n\n\n

\u2022 Rapid time to value: Dynatrace\u2019s OneAgent made it very easy to deploy its platform and to continuously instrument Park \u2018N Fly\u2019s dynamic cloud-native, containerized environment as well as detect any changes. This meant Park \u2018N Fly was able to start seeing results instantly, unlocking AI-driven insights into customer experience.<\/p>\n\n\n\n

\u2022 Full-stack observability: With Dynatrace, Park \u2018N Fly gains code-level insights into its cloud environment to help its digital team optimize the customer experience. The team no longer needs customers to tell Park \u2018N Fly where improvements are needed – by pinpointing any struggle points proactively, the team can ensure every user experience matters, and act on any lessons learned to deliver further improvements for future users.<\/p>\n\n\n\n

\u2022 Greater cross-team collaboration: Everyone in IT at Park \u2018N Fly has access to Dynatrace, with teams using it to continuously optimize the customer experience and to analyze the success of new code being deployed into production. The business team also has access and uses Dynatrace to understand the impact of performance on business outcomes and to see how IT is adding value.<\/p>\n\n\n\n

\u2022 Increased speed of innovation: Dynatrace enables a fail-fast approach at Park \u2018N Fly and has been instrumental in the launch of two key new customer-facing features for its mobile app \u2013 \u2018Come Get Me\u2019 and \u2018Shuttle Tracker\u2019. It gives the team confidence to try new things to improve customer experiences and fall back quickly if there is a problem, instead of spending days or weeks looking to understand the business impact of their change. The AI-assistance from Dynatrace has helped Park \u2018N Fly accelerate its development cadence by 29% on average and deliver 43% more story points during its busiest two-week sprint.<\/p>\n\n\n\n

\u201cWorking without Dynatrace is like going cave diving without a light \u2013 we\u2019re just not able to see what\u2019s around us and don\u2019t have a map of our environment,\u201d Schirrmacher continued.<\/p>\n\n\n\n

\u201cWith Dynatrace, we\u2019re able to cut through the darkness to make sense of our complex environment, gaining rich insights into how we can optimize the customer experience.<\/p>\n\n\n\n

\u201cIt also gives me more time to help mold and train my team. As a manager, I simply don\u2019t have time to go digging through data to debug code, but because Dynatrace offers precise answers, I don\u2019t need to don my detective hat. Instead, I can work more collaboratively with my team to optimize the customer experience and look at training that can help them to meet their own personal objectives.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

Park \u2018N Fly, a leading US off-airport parking provider, is using Dynatrace to accelerate development cycles and deliver exceptional digital experiences across mobile, web and airport kiosks. Park \u2018N Fly is an off-airport parking operator that commits to picking customers up at their cars in five minutes or less before dropping them off at their […]<\/p>\n","protected":false},"author":18,"featured_media":5638,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4,9,510,1034,43,514],"tags":[185,186,643,436,1743],"class_list":["post-5637","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aviation","category-case-studies","category-case-study-newsletter","category-north-america","category-top-stories","category-used","tag-airport","tag-aviation","tag-dynatrace","tag-mobile","tag-park-n-fly"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/posts\/5637","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/comments?post=5637"}],"version-history":[{"count":6,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/posts\/5637\/revisions"}],"predecessor-version":[{"id":5752,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/posts\/5637\/revisions\/5752"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/media\/5638"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/media?parent=5637"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/categories?post=5637"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/north-america\/wp-json\/wp\/v2\/tags?post=5637"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}