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UBT group deploys food delivery app to help families impacted by COVID-19

UBT group deploys food delivery app to help families impacted by COVID-19

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Asian deliver man wearing face mask in red uniform handling bag of food, fruit, vegetable give to female costumer in front of the house. Postman and express grocery delivery service during covid19.

Business advisory group, UBT, has deployed an ‘Uber Eats’ style app to quickly get food boxes to COVID-19 affected families across NSW as part of their charitable organization, Rapid Relief Team (RRT).

The food delivery app was built in under 12 weeks using the OutSystems low-code application platform with development services provided by OutSystems delivery partner Phoenix Services. 

UBT donates profits to various charities around the globe and in conjunction with Australia’s Federal government, RRT recognized the need for a rapid solution to help out people affected by the Coronavirus pandemic. 

At the start of the pandemic, UBT was working with Phoenix on a large-scale project called Connect, using OutSystems to replace existing legacy systems. On RRT’s request, UBT connected with Phoenix to build the RRT Food Box App.

The new application was built 100% using the OutSystems development platform. Because of the speed of low-code application development, OutSystems allowed all parties to react quickly and build the ‘Uber Eats’ style of application in three months. 

Before this app, RRT primarily used emails and spreadsheets to manage the logistics. However, with increasing deliveries, they required an automated system to manage the process, and they needed it up and running as quickly as possible.

The application allocates the Government’s support requests to RRT’s queue and matches them to the nearest distribution site. Deliveries are optimized into delivery runs. The volunteers receive notifications and have access to a summary of key details like the number of boxes, distance and duration, among others, to ensure the most efficient way of delivering RRT Food Boxes.

The volunteers accept the task, drive to the destination, deliver the boxes and take a photograph as proof of delivery. RRT and the client can track deliveries in almost real-time.

While the humanitarian organization had previously been delivering food boxes to victims of domestic violence, the pandemic required them to scale up operations and act as an emergency food bank for people and families in self-quarantine, self-isolation or those struggling to access food supplies. Since April, RRT have delivered over 4,000 food boxes to people affected by COVID-19.

“This was my first project using OutSystems, and we are keen to get started on our next project to develop our Events Management System. It is amazing how it sped up our development process and opened the door for new projects to come to life. This app is helping people in need firsthand, and we’ve been humbled to work with OutSystems to develop a tailored approach that meets our needs,” said Brittney Chalmers, Global Communications Manager at RRT.

RRT is now able to scale its Food Box delivery while exceeding the service level requirements of government and partners and is ready to expand to other countries to help those in need.

“Agility is a critical part of RRT’s role and OutSystems is one of the fastest low-code platforms in the market. This made it possible to rapidly create secure and user-friendly applications, which ensured that this critical humanitarian aid could be delivered to people in their time of need, which is a great outcome. We mobilised all resources needed to ensure RRT would have a tailor-made application in record time,” said Paul Arthur, VP for ANZ at OutSystems.

“You have a responsibility to help when you are a company that works with disruptive technology and a rapid response team to build custom mission-critical systems in weeks (not months or years). Phoenix, with our expert know-how on rapid application delivery, recognized this as a great use case under our social responsibility program. I am extremely grateful to be able to deliver this project in record time when people need us and assist RRT with their humanitarian effort,” said Pedro Carrilho, Managing Director at Phoenix.

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