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Nando’s serves up world-class payment experiences with Adyen

Nando’s serves up world-class payment experiences with Adyen

AustralasiaHospitalityMore NewsSoftware

Adyen, the payments platform of choice for many of the world’s leading companies, has announced its partnership with Nando’s across Australia and New Zealand. The fast casual dining network; which is famous for its flame-grilled PERi-PERi chicken, has selected Adyen’s unified commerce offering to help deliver on its mission of providing cutting-edge customer experience, across every touchpoint.

Adyen was chosen by Nando’s for its ability to provide a single view of the customer across all payment channels – online, in-restaurant and in-app – and to deliver insights that enable Nando’s to personalise each interaction. Nando’s also sought a partner with strong risk management and fraud prevention capabilities as it continues to digitally transform.

“We wanted a modern, world-class engine that would help us access customer insights across all channels. We cast a large net to see which providers could truly deliver on our vision for unified commerce and exceptional customer experience and Adyen stood out. Not only do they have strong market momentum and great credentials, Adyen also align with our purpose-led values,” said Ed Tollinton, CIO, Nando’s Australia and New Zealand.

Nando’s is rolling out Adyen’s unified commerce platform across its website, app and network of 200 plus Australian and New Zealand restaurants. This includes mobile ecommerce, which launched in February 2020 and reinforced its sales channels throughout the Coronavirus pandemic. It also includes Nando’s Delivery, which launched in September 2020 and mobile ordering via in-restaurant QR codes – both of which provide greater choice for contactless dining.

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