Silkbank, a leading commercial and Islamic bank in Pakistan, has gone live with Temenos Infinity, a leading digital banking platform.
Temenos Infinity enables Silkbank to offer seamless digital onboarding with ready-to-go digital banking features designed to attract new customers and increase customer engagement.
Silkbank’s existing digital banking offers a broad range of retail and business products and services. However, using disparate legacy systems, the customer experience was disjointed and inconsistent across its web and mobile channels.
Temenos Infinity gives the bank a unified digital banking platform to bring these services together to create frictionless, personalized and secure banking experiences and increase customer satisfaction. The improved digital onboarding and banking experience gives Silkbank a competitive edge it expects will increase its new retail, corporate and business customers by 15% this year.
Javed Yousuf Edhi, CIO and Group Head – Technology and Digital Innovation Group, Silkbank, said: “With Temenos Infinity, we can accelerate our Digital Transformation initiatives and reimagine how we engage with customers digitally. For example, our retail and business customers increasingly want to do more of their banking by mobile app and Internet, and expect the experience to be effortless.
“Whether onboarding new accounts digitally, providing an omnichannel experience, offering exceptional service, or a combination of all, Temenos Infinity makes it possible.”Click below to share this article