Data issues impede 76% of Australian government agencies’ decision-making abilities

Data issues impede 76% of Australian government agencies’ decision-making abilities

Research unveiled by Quantexa reveals only 4% of Australian government agencies have a complete single view of citizen data, while 36% rely on outdated data management processes that hinder governments from automating decision making.

The independent Data in Context report, featuring findings from interviews with government decision-makers, highlights many agencies face a data decision gap – the inability to combine internal and external data to drive trusted operational decisions.

According to the report, only 8% of Australian government agencies have established a data-centric culture to drive strategic decisions, although 48% have sufficient data analytics capabilities to provide a comprehensive context for most decisions.

When it comes to operational decision making, a mere 4% have a rich, single view over internal and third-party data to support complex processes, while the majority (64%) are struggling with unreliable data that is often inaccurate and incomplete.

Despite the hurdles they currently face, respondents identified the potential benefits of improved data management and analytics in the context of COVID-19 recovery as: a better understanding of a changing citizen landscape (52%); mitigation of increased fraud and criminality (48%); and situational awareness (44%).

Shaun Mathieson, Regional Vice President APAC, Quantexa, said: “Federal, state and local government departments are facing huge challenges in their ability to automate decision making, to manage regulatory change to assess fraud risk holistically, and to provide the seamless digital experience their citizens expect.”

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