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UiPath empowers Sumitomo Mitsui Trust Bank to improve operational efficiency

UiPath empowers Sumitomo Mitsui Trust Bank to improve operational efficiency

APACBanking & FinanceDigital TransformationJapanTop Stories

UiPath, a leading enterprise automation software company, has announced that Sumitomo Mitsui Trust Bank, Limited has deployed the UiPath Platform, resulting in savings of more than 400,000 total hours in labor-intensive tasks.

Over four years, the UiPath end-to-end automation platform has enabled the bank to successfully automate more than 250 critical business operations.

As the largest trust bank in Japan, Sumitomo Mitsui Trust Bank manages the property and investment assets of a wide base of individual and corporate clients. Given its diverse and complex business scope, the bank saw the potential in using Robotic Process Automation (RPA) technology to improve the efficiency of its high-mix low-volume operations. In 2018, the bank embarked on a journey with UiPath to streamline and automate time-intensive tasks, improve risk management and enhance customer experiences.

Empowered by the UiPath platform, the bank has successfully leveraged enterprise automation across multiple workflows and business operations to support the rapidly changing and unique demands of its customers. Together, UiPath and Sumitomo Mitsui Trust Bank have enabled:

  • Automation of over 250 business operations and 500 workflows with UiPath Orchestrator
  • Sustainable scaling of automation with UiPath Test Suite
  • Improved business process standardization and enhanced risk management
  • Swift collection of survey results

Sumitomo Mitsui Trust Bank plans to further leverage the power of automation for targeted distribution of marketing materials and proposals to customers.

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