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Meralco partners with Talend to enhance customer experience and operations

Meralco partners with Talend to enhance customer experience and operations

Digital TransformationPhilippinesTop Stories

Talend, a global leader in data integration and data management, has announced that Meralco, the largest electric distribution company in the Philippines, partnered with Talend for its data platform as part of its customer-centric Digital Transformation.

Leveraging Talend Data Fabric to deliver healthy data and enable advanced analytics through its new data platform, Meralco’s data-driven strategy plans to improve its data insights and drive innovation across the organisation to further level up customer experience and operations.

Meralco is committed to delivering service excellence – bringing safe, stable and reliable power to homes, businesses and COVID-19 vital facilities. To help the company navigate the rapidly changing market conditions, Meralco embarked on its Digital Transformation journey in 2020 with a solid data-driven strategy to power customer centricity through data.

It implemented the Meralco Data Platform (MDP) to improve customer experience, service delivery and operational efficiency. Through the MDP, Meralco is revolutionising its data collection, processing and utilisation, to serve as the unified business intelligence and analytics platform that leverages its data to extract information and insights.

“By unlocking the value of information to insights and harnessing the connected intelligence across Meralco, we bring to light where and how we can drive exceptional service to our customers, streamline our internal operations and create new opportunities for innovation – fully recognising the power of data as an enabler of business growth,” says Rocky D. Bacani, Meralco First Vice President and Head of Information, Communication, Technology and Transformation.

The MDP is a significant milestone in Meralco’s data-driven strategy as this is consistent with the strategic directions of Meralco President and CEO Atty. Ray C. Espinosa, which is to elevate the utilisation of data and technology to advance the company’s goals of delivering value to the business and providing excellent customer service.

Talend Data Fabric helps provide clean, complete, uncompromised data to the MDP, enabling advanced analytics, dashboards and reporting capabilities that leverage enriched Machine Learning. Meralco also uses Talend to broaden data access and offer a self-service platform for business users to consume quality data. With Talend, Meralco has innovated and modernised its data infrastructure, supporting a new data lake, data warehouses, data science workbenches and the rationalisation of a business intelligence platform.

“The energy sector demonstrates that it is one of the most strategic industries for global economic recovery in this post-pandemic period,” said JJ Tan, Regional Director Asia, Talend. “Meralco, with Talend, is treating data as an asset and working to extract as much value from it as possible.

“We’re delighted to support Meralco in its effort to deliver healthy data across the organisation. By embracing the power and capabilities of a modern data platform, Meralco is well placed to meet the rapidly evolving needs of the markets and customers.”

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