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Vietnam’s Timo bank builds with AWS to promote financial inclusion

Vietnam’s Timo bank builds with AWS to promote financial inclusion

Banking & FinanceCloudTop StoriesVietnam

Timo, one of Vietnam’s leading digital banks, has built and launched its cloud-native core banking platform on AWS in just six months helping it to scale its business and acquire 5 million new customers over the next three years.

Amazon Web Services (AWS), an Amazon.com company, has announced that Timo, one of Vietnam’s leading digital banks, has built and launched its cloud-native core banking platform on AWS in just six months.

The cloud banking platform will help Timo scale its business and acquire 5 million new customers over the next three years. Using the depth and breadth of AWS capabilities, including compute, data analytics and Machine Learning, Timo is helping customers enjoy healthy financial lives with easily accessible digital banking services like payments and savings solutions.

Timo is helping its customers in Vietnam use their mobile devices to make over 2 million monthly financial transactions, including transferring, managing and saving money. With AWS, Timo can offer personalized financial services to customers while meeting their individual financial needs in a secure and compliant manner.

Timo set out to drive economic empowerment by delivering innovative and personalized mobile banking services to the Vietnamese population, of which 69% are unbanked. Working with AWS Partner Mambu, Timo built an agile, scalable and secure environment to run its core financial applications in the cloud, including banking, payments and mobile app.

Using Amazon Elastic Compute Cloud (Amazon EC2), a web service that provides secure, resizable compute capacity in the cloud and Amazon Elastic Kubernetes Services (Amazon EKS), a managed container service, Timo easily scales workloads on demand. This scalability supports an expected tenfold increase in Timo’s transactions by 2025, allowing more customers in Vietnam to easily transfer funds between mobile bank accounts or pay merchants online.

To develop new financial solutions that help customers thrive, Timo built a data lake using Amazon Simple Storage Service (Amazon S3), a cloud object storage service and AWS Glue, a serverless data integration service. This data lake securely and compliantly stores Timo’s structured and unstructured data on customer demographics and financial behavior at scale.

With Amazon SageMaker, a fully managed service to build, train and deploy Machine Learning models, Timo provides personalized financial services using customer data stored in the lake. For example, Timo can provide savings recommendations and partner discounts to customers based on their spending habits, driving economic empowerment.

To prepare staff for using the latest cloud technology, Timo worked with AWS to train 60 of Timo’s cloud team members and Information Technology (IT) members in architecting, developing, security, Big Data, Artificial Intelligence (AI) and Machine Learning on AWS.

During these classes, discussions about Timo’s current cloud practices helped the teams verify their understanding and application of AWS services while learning and adopting new cloud capabilities to innovate new digital financial services. This training increased productivity for Timo’s cloud team with infrastructure automation, application deployment and IT management using AWS without increasing the headcount of Timo’s cloud team.

“AWS helped us implement our entire banking platform in the cloud in less than six months,” said Alan Barker, Chief Technology Officer at Timo. “Using the cloud helps us deliver new and meaningful digital financial services to our customers faster. Our customer base is growing rapidly and on AWS, we can confidently scale to meet the rising demand for digital financial services, leveraging the latest technology to set the benchmark in digital banking.”

“Digital Banks like Timo are mission focused to serve customers, drive financial inclusion and economic empowerment,” said Pete Murray, ASEAN Head of Financial Services at AWS. “Timo has developed a unique banking proposition on AWS including services that solve customer pain points working backwards from the mission to develop economic empowerment. We are excited to support Timo as the company grows. Its recent win at the Vietnamese Technology Excellence Awards recognizing its payments innovation in partnership with OpenWay is testament to its success. At AWS we look forward to seeing the already thriving Vietnamese financial services technology community evolve.”

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