Macquarie Telecom has been announced as Domino’s Pizza Enterprises’ Technology Partner of the Year at its annual Business Partners Awards on the Gold Coast.
Macquarie Telecom provides nbn, a VoIP phone system and SD-WAN with 4G backup services to Domino’s Australian stores. This allows franchisees to deliver fast and reliable customer service and ensures teams have the digital foundation in place to roll out new technologies.
When granting the award, Domino’s Group CTO Matthias Hansen highlighted the ease with which Macquarie’s local team can be contacted for support and innovative services such as SD-WAN, which have provided an invaluable glimpse into customer behavior.
“Whenever our teams encounter a hiccup with their technology, we know someone from Macquarie will be on the phone within minutes, helping us through it at any time of the day or night. This has allowed us to make good on our service promises and given us the confidence to roll out new initiatives,” said Hansen.
“The addition of SD-WAN, in particular, has enabled our teams to have visibility over the entire order system. They can now see the source of traffic – whether it’s phone, point of sale or online – and prioritize the applications as they need them by ramping up the bandwidth.”
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