Vietnam Airlines has signed an MoU with FPT to strengthen comprehensive strategic cooperation.
Under the agreement, Vietnam Airlines and FPT will collaborate to co-design and implement a broad spectrum of advanced technology solutions, including Generative AI, Cloud Computing, Big Data, Blockchain, IoT and enterprise-grade digital platforms, all tailored to enhance operations and redefine the passenger journey across all touchpoints.
The collaboration involves the implementation of AI solutions in customer engagement, content automation and personalization, the development of a Customer Data Platform (CDP), chatbots, voicebots, comprehensive CRM and ERP systems, internal self-service platforms and mobile e-commerce applications. It also includes deploying flexible, scalable cloud infrastructure and data centres tailored to evolving business needs.
Dang Ngoc Hoa, Chairman of the Board of Directors, Vietnam Airlines, said: “This partnership represents a decisive step toward achieving our vision of becoming the premier digital airline in the Asia-Pacific by 2030.”
Dr. Truong Gia Binh, FPT Founder and Chairman, said: “Vietnam is pursuing ambitious goals in this transformative era of national progress. The government has taken bold, decisive actions to drive the country’s and businesses’ growth.
“We are set to harness cutting-edge technologies, particularly AI, to comprehensively empower Vietnam Airlines’ digital transformation to become a leading digital airline in the region and globally.
“With this partnership and the successes, we have already achieved together, FPT and Vietnam Airlines will further accelerate innovation and technology adoption.”
