Totalmobile has signed a new five-year agreement with Coates, Australia’s leading equipment hire and solutions provider, to modernize how branch, workshop, field and support teams operate across the country.
The agreement marks a significant investment by Coates in modernizing how branch, workshop, field and support teams operate across the country.
Coates will deploy Totalmobile’s Field First platform to replace a range of legacy systems and improve operational insight across its nationwide operations. More than 1,100 operational staff across over 145 branches and workshops will use the platform to streamline and enhance fleet and asset repairs and maintenance activities, job scheduling and reduce admin tasks. The platform will also improve the tracking and completion of tasks in branches and on client sites.
Phil Race, CEO, Totalmobile, said: “Coates had a clear goal to improve how work gets done without adding more layers in the mix. That’s where our platform, Field First, fits in and we’re excited to be playing a part in their journey.”
“Our people are based at branches and sites across Australia, often working in remote or challenging environments to support our customers wherever they need us. We needed a platform that would bring everything together and increase productivity while also reducing the admin workload of our team,” said Peter Davis, Executive General Manager, Asset Services, Coates. “Totalmobile’s Field First platform gives us the balance and operational insights we need. It’s innovative, scalable and importantly, easy for our people to use.”
