Bank Negara Indonesia (Persero) Tbk (BNI), one of Indonesia’s largest state-owned banks, has accelerated customer onboarding by around 25% by unifying its domestic and international trade finance operations on Finastra Trade Innovation.
The centralised deployment replaced multiple legacy systems and is delivering shorter approval cycles and a single source of truth for reporting across BNI’s regional footprint.
BNI selected Finastra’s Trade Innovation to consolidate siloed trade finance processes, modernise compliance and enable real-time processing and analytics. Finastra provided end-to-end implementation and co-innovation services while a local systems integrator supported on-site deployment and localization. BNI initially operated local instances for overseas offices and is completing the migration of nine international locations onto a central instance in Jakarta to streamline group-level processing while preserving local regulatory controls.
Since deployment, BNI customer onboarding has accelerated by approximately 25%.
Automated compliance workflows and straight-through processing have significantly reduced approval times – with most now completed within one day.
The platform has supported a 10% increase in customer acquisition in the current fiscal year and underpins a growing digital trade across over 160 branches and more than 2,645 trade customers. The centralised architecture also facilitates advanced analytics, risk modeling and easier integration with Fintech and AI partners.
“Our relationship with Finastra is a strategic partnership. We collaborate not just on technology, but on shaping the future of trade transactions within BNI, across Indonesia and beyond,” said I G W Anantayoga, General Manager of Wholesale Product Transaction and Value Chain Division, BNI.
