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Finesse COO Sunil Paul on the future of predictive analytics for deeper insights

Finesse COO Sunil Paul on the future of predictive analytics for deeper insights

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Sunil Paul, Co-Founder and COO of Finesse, a Global Digital Transformation Company, which provides Analytics and BI Solutions to organisations across industries, talks about the potential for predictive analytics to produce deeper insights to drive specific business outcomes.

Can present and past experiences provide a window into the future? It is an open debate on the individual front but not so much for businesses as predictive analytics holds the alluring promise of visibility and predictability into what will happen in the future.

If we consider the exponential growth in devices connected to the Internet of Things (IoT), with estimates ranging from 20 million by 2020, according to Gartner and 25 million by 2025, according to GSMA Intelligence, predicting the future could only get better.

In fact, greater availability of data, storage and computing power has helped bring predictive analytics into the mainstream from its high-perch a decade or so ago.

Machine Learning, data mining, Artificial Intelligence and predictive modelling constitute the core elements of predictive analytics solutions. An example of predictive analytics at work in our daily lives is perhaps weather forecasting, where current and past data are used to predict the weather for the days ahead.

But for businesses, its advantage lies in identifying trends, understanding customers, improving business performance and driving strategic decision making. It wouldn’t be incorrect to state that predictive analytics could be used to produce deeper insights to drive specific business outcomes.

Predictive analytics is being employed across varied industry verticals, businesses and functions. In manufacturing, for example, firms are using predictive analytics to achieve better inventory control by tracking stock levels using IoT and automating the replenishment process.

In fact, in asset-heavy industries like oil and gas or power generation, the power of predictive analytics is being harnessed to service components and equipment based on their actual performance instead of time-based schedule.

In healthcare, there are opportunities to use predictive analytics to improve patient care to better hospital management.

The telecom industry was one of the first verticals to use predictive analytics for applications ranging from predicting consumer churn to managing network assets.

In the insurance industry, predictive analytics is being used not only to control risks in underwriting but also detect insurance fraud claims.

To get started on predictive analytics, the fundamental requirement is data availability. In fact, the maxim is the more data you have, the better. And the more accurate the data, the more accurate are the predictive models and their predictions. This data can be from both sources that are internal and external to the company. There is also the question of whether to hire data scientists to build predictive models in-house or use external providers, which is a decision best left to the company’s leadership.

However, do remember that it is easy to become enamoured with predictive analytics, so much so that making predictions purely for the sake of predicting the future could become a habit with zero benefits. As predictive analytics solutions get more and more accurate, and competitors scramble to get on board, the challenge would be to act on those predictions, and act quickly enough.

Remember, predicting the future is useful only when that data and information can be transferred into action before your competitors beat you to it.

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