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SunTec Confluence Dubai highlights customer experience

SunTec Confluence Dubai highlights customer experience

Banking & FinanceMore NewsUAE

SunTec, the leader in relationship-based pricing and customer experience orchestration, has hosted its flagship event ‘SunTec Confluencein Dubai.

The theme for this year’s Confluence was ‘Digital at the Core’, an essential strategy in today’s world, as leading organisations seek to digitally transform, modernise their legacy systems and build a new core that is intelligent, immersive, integrated and invisible – one that can help in creating highly personalised customer experiences.

The event highlight was the keynote address by Brett King, highly acclaimed influencer in financial services, award-winning speaker, co-founder and CEO of Moven. As a futurist, he visualised how four major trends – Artificial Intelligence, Voice Based Artificial intelligence, Smart Glasses and Machine Learning – are changing the ecosystem dynamics and how these will need to be embedded in customer experience journeys across industries like banking, telecom and retail.

“Access to credit is not the same as needing a credit card,” Brett said. “It’s about creating an all new credit experience, where banks can predict and assist your daily life credit requirements without a credit card and how open banking can tie all this data together for the banks.”

Nanda Kumar, CEO of SunTec, talked about the ever-pervasive effects of Industry 4.0. He stressed the need for organisations to understand and embrace the ‘basic human-needs’ driven approach if they want to succeed in today’s digital world.

The second day opened to an eagerly awaited session by Jost Hopperman, Vice President, Forrester Research on ‘The New High Ground – The Digital Core’.

The key takeaway from the event was the growing need for organisations to focus on the customer experience part of their Digital Transformation programmes.

Replacing the core is not a viable option for most banks and this is a big hurdle for modernisation projects – but not anymore.

The SunTec product session demonstrated how banks can adopt a simple approach of hollowing the core and separating the customer engagement layer to leap-frog the customer experience ladder. This simple yet highly effective strategy enables banks of all types, to exponentially increase their customer experience orchestration capabilities.

Amit Dua, President, SunTec, said: “Via Confluence, our goal is to provide a meaningful platform for industry thought leaders to come together and deliberate upon the state of Digital Transformation.

“The response has been extremely positive with generous appreciation for the high-quality content. We are delighted to have delivered to expectations of our clients and partner eco-system in helping shape the Digital Transformation roadmap for the industry.”

SunTec has been a trusted provider of services to various banks and other enterprises for years. Keeping the event in Dubai highlights SunTec’s growing presence and focus in the Middle East, with most leading banks in the region preferring to work with SunTec in meeting VAT regulations as well as moving further in their legacy transformation journey by creating a truly Digital Core.

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