Batelco, part of the Beyon Group, held a business networking event in collaboration with Avaya, themed Digital Healthcare Innovation at the Four Seasons Hotel Bahrain Bay. Members of Batelco and Avaya’s Executive team as well as guests from government and private hospitals attended the event.
The event focused on how healthcare organisations can deliver the advanced experiences that patients demand, while navigating the staffing and budgetary challenges that the industry faces. The healthcare solutions demonstrated at the event, showed delegates how they can respond by enhancing operational efficiency and digitising the patient’s journey.
According to research, which was commissioned by Avaya, 84% of MEA healthcare executives agree that patients will seek treatment elsewhere if they are not provided with an exceptional experience.
Digitisation was explained through three use cases, each highlighting a separate stage of the patient journey – showing market improvements to the engagement experience before the patient is treated, during a patient’s time receiving care, and after the care has been delivered.
Other solutions responding to healthcare trends, such as remote out-patient engagement, clinical team collaboration, care team coordination and inpatient engagement and monitoring, were also demonstrated.
Avaya Regional Manager Samer Sarraf said, Patient experience across the MEA region is at a premium as many healthcare providers currently face the key challenges of competitive pressures and higher service expectations. In partnership with Batelco, we are addressing a recognised need to improve both patient experiences and outcomes through systems which connect patients, clinicians, and back-office more effectively and efficiently across a variety of communication channels.
Batelco General Manager Enterprise, Abdulla Danesh said, We were delighted to host this networking event with our partner, Avaya, and showcase the latest solutions for the healthcare sector.
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