ServiceNow has launched a major expansion to its Now Assist generative AI portfolio.
These new capabilities are designed to transform experiences and increase productivity.
Available to all customers now, the latest additions include Now Assist in Virtual Agent, flow generation and Now Assist for Field Service Management (FSM). These solutions enhance ServiceNow’s practical generative AI applications, aiding customers in transforming their work processes.
According to Gartner, between 2023 and 2027, US$3 trillion will be spent on AI, with GenAI accounting for 36% of total AI spending.
As industries begin deploying GenAI, ServiceNow customers are already witnessing cost savings, growth and improvements in efficiency and productivity across enterprises. Now Assist plays a crucial role in accelerating Digital Transformation, offering fast implementations and a quick return on investment.
CJ Desai, President and Chief Operating Officer at ServiceNow, said: “Our customers are facing increasingly complex and competitive dynamics across industries, and AI is the key to faster execution, smarter decision making and greater business agility. ServiceNow is at the forefront, intelligently integrating generative AI into the core of the Now Platform, enabling organizations to harness AI securely.
and confidently, driving unprecedented speed to value for their business.”
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