Batelco by Beyon has signed a strategic partnership with Infobip, a global leader in cloud communications, during GITEX GLOBAL 2025 in Dubai.
The agreement will see the launch of an Omni-Channel platform powered by Infobip’s Communications Platform-as-a-Service (CPaaS) solution, designed to transform how businesses in sectors such as SME, banking and finance connect with their customers.
The new platform enables organisations to engage with customers seamlessly across multiple channels, including SMS, WhatsApp, email, voice and in-app messaging, through a secure and unified interface. With advanced API integration, it offers real-time analytics, automation and enhanced operational efficiency, empowering enterprises to deliver personalised, compliant and data-secure interactions.
“Our partnership with Infobip marks a significant step forward in Batelco’s commitment to supporting the Digital Transformation journey of businesses in Bahrain and the wider region,” said Abdulla Danesh, General Manager Enterprise, Batelco. “By introducing an Omni-Channel platform, we’re providing organisations with a future-ready communication solution that enables them to connect with their customers more effectively, securely and intelligently than ever before.”
Matija Razem, Chief Commercial Telecom Officer, Infobip, added: “We are proud to join forces with Batelco by Beyon to empower Bahraini enterprises through our AI-powered omnichannel solutions, delivering intelligent automation and secure communication at scale.”
