Blogs

Social routing in the contact centre

Dave Paulding,Regional Sales Director UK & Middle East at Interactive Intelligence, explains the emerging trend of social routing and the modern day customer. Social routing is an emerging trend, a way in which...

The Internet of Things comes to the enterprise

Chris Gray, Director, Embedded and Intelligent Systems, Red Hat, provides this brief blog on how important it is for organisations to build innovative, perhaps even futuristic, IoT solutions for customers if they want t...

Controlling data risk in the BYOD onslaught

Nizar Elfarra, Pre Sales Director, CommVault, presents a comprehensive blog overview of the BYOD era in full swing and how this is posing a higher level of data security risk to enterprises. CIOs are faced with b...

Three ridiculous myths about cyber-security

In this latest blog by industry expert, John Bentley, Director, Middle East, Africa and India at AccessData, myths around cyber-security are exposed.   1)     You can 100% keep the bad guys from getting in.  The truth is, if...

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