Insights

Genesys report confirms customer experience is at the heart of success

Organisations must unlock the new paradigm of personalised, empathetic experiences at scale to build customer relationships and growth amid changing consumer preferences and increasing expectations. We take a look at...

Data management should be at the heart of the UAE financial sector’s Digital T...

Companies in the financial services and banking sector need to be able to meet the changing expectations of today’s customers. Fred Crehan, Area Vice President, Emerging Markets at Confluent, speaks to us about...

Digital transformation drives Saudi to lead in government services

The national Vision 2030 statement has always been a guideline for digital transformation within Saudi Arabia but now it has the capital inflows to become the global leading nation in government services. Strong...

C-suite vision for UAE in 2023

Just as the world seems to be emerging from the Covid-19 crisis, CEOs worldwide are forced to contend with geopolitical instability, recession and record inflation. Still, they remain confident about their growth...

Challenges for CISOs are spilling over from 2022 into 2023

Ross Brewer, Chief Revenue Officer, at SimSpace points out that 2022 was plagued with technological and macro-economic upheavals, many of which will carry forward. Across 2022, several events and trends stand out that...

Survey shows continued plan for Digital Transformation investments in 2023

CXOs balance the need for new investments in digital technologies to drive innovation and interoperability while addressing challenges with macroeconomics, IT resourcing and cost inflation. Sebastian Grady, President...

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