Gulf Bank has launched its Branch Manager Program at the PACE centre, part of the Gulf University for Science and Technology (GUST) in Kuwait.
The tailored programme aims to enhance Gulf Bank’s retail banking branch managers’ holistic banking skills by expanding their knowledge of the wider banking landscape to better serve the banks’ customers. It will further infuse innovative thinking by exposing branch managers to the latest international retail banking best practices.
The programme is set to empower branch managers to navigate the ever-complex banking environment by enhancing their coaching skills and abilities to help motivate and develop their team’s capabilities. Another feature of the programme is to train branch managers to identify business growth opportunities and ensure that across the entire banks’ network the customer experience delivered to clients is unified at all customer contact points.
Salma Al-Hajjaj, General Manager Human Resources, said: “The core of our learning and development strategy is to empower our staff to acquire the most up-to-date knowledge, along with the skills needed to deliver on our commitment to our esteemed clients. Training our people on the latest retail banking knowledge and best practices is of the utmost importance to us at Gulf Bank.”
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