Etihad Airways, the national airline of the UAE, has announced a strategic partnership with Microsoft to launch the first ever in-house AI Academy in the region, which will revolutionise the way the airline serves its customers by upskilling its workforce, optimising operations and creating alternate revenue streams.
As part of the AI Academy, all Etihad employees will be given access to an online training programme, and instructor led classes, to drive companywide AI literacy, empowering every employee to deliver more value to the company and its customers.
Microsoft specialists will also conduct a series of AI business workshops and hands-on technical lab sessions to help identify business challenges that can be optimised with AI.
Etihad is currently embarking on a Digital Transformation journey in order to enhance the capacity and quality of its services to the almost 20 million passengers it carries each year.
“There is a simple reason that we are long-term partners with Microsoft – we think alike,” said, Tony Douglas Chief Executive Officer, Etihad Aviation Group. “Our people make us who we are. By upskilling them to use technology powered by AI, we are future-proofing our organisation. We believe that human interaction augmented by technology delivers an enhanced experience for our guests which will give us a competitive edge.”