Africa Top Stories

How Agentic AI is revolutionising contact centres

How Agentic AI is revolutionising contact centres

Jurgan Hekkink, Head of Product Marketing, Anywhere365, says implementing Agentic AI is not merely adopting technology but embracing a business imperative. Today, customer experience (CX) is a crucial differentiator...

Why Agentic AI is the next frontier in enterprise innovation

Why Agentic AI is the next frontier in enterprise innovation

Brad Drysdale, Principal Solutions Engineer, SnapLogic, says the corporate world is undergoing a profound transformation as AI agents emerge as a driving force behind operational efficiency, decision-making and...

Genesys expands the customer engagement continuum with social listening

Genesys expands the customer engagement continuum with social listening

Genesys Cloud Social unlocks real-time insights from social media, fuelling AI-driven, end-to-end personalized customer experience orchestration. Genesys has launched Genesys Cloud Social to help organizations use...

LATAM Top Stories

How Agentic AI is revolutionising contact centres

How Agentic AI is revolutionising contact centres

Jurgan Hekkink, Head of Product Marketing, Anywhere365, says implementing Agentic AI is not merely adopting technology but embracing a business imperative. Today, customer experience (CX) is a crucial differentiator...

Why Agentic AI is the next frontier in enterprise innovation

Why Agentic AI is the next frontier in enterprise innovation

Brad Drysdale, Principal Solutions Engineer, SnapLogic, says the corporate world is undergoing a profound transformation as AI agents emerge as a driving force behind operational efficiency, decision-making and...

Genesys expands the customer engagement continuum with social listening

Genesys expands the customer engagement continuum with social listening

Genesys Cloud Social unlocks real-time insights from social media, fuelling AI-driven, end-to-end personalized customer experience orchestration. Genesys has launched Genesys Cloud Social to help organizations use...

Europe Top Stories

Why the most successful companies will embrace agility, shared expertise and an AI-first mindset

Why the most successful companies will embrace agility, shared expertise and...

Jean-Philippe Avelange, Chief Information Officer at Expereo, explains why the most successful companies will prioritise agility, collaborative expertise and an AI-first approach. A leadership model for the future The...

Digital Realty expands Frankfurt footprint with AI-optimized, sustainable data centre

Digital Realty expands Frankfurt footprint with AI-optimized, sustainable...

Digital Realty has opened FRA18, Germany’s first data centre housed within a historically preserved building. The facility, located in the landmark former Neckermann headquarters, is the third data centre within Digital R...

How Agentic AI is revolutionising contact centres

How Agentic AI is revolutionising contact centres

Jurgan Hekkink, Head of Product Marketing, Anywhere365, says implementing Agentic AI is not merely adopting technology but embracing a business imperative. Today, customer experience (CX) is a crucial differentiator...

Africa Top Stories

How Nigeria’s CWG is accelerating and scaling its services delivery

How Nigeria’s CWG is accelerating and scaling its services delivery

Nutanix Cloud has empowered Nigeria based service provider CWG to optimise its pricing strategies, passing cost efficiencies to its customers, while maintaining profitable margins. CWG’s private cloud infrastructure b...

Dynatrace showcases observability for developers, advancements to AIOps, cloud security posture management

Dynatrace showcases observability for developers, advancements to AIOps, cloud...

At its flagship annual Perform event, Dynatrace, the AI-powered observability platform, unveiled a series of new platform innovations that empower its global enterprise customers to embrace AI, unlock new insights...

CrowdStrike announces availability of agentic AI, Charlotte AI Detection Triage

CrowdStrike announces availability of agentic AI, Charlotte AI Detection...

CrowdStrike, announced the general availability of Charlotte AI Detection Triage, a major breakthrough in agentic AI-driven security operations. Operating with customer-defined bounded autonomy, Charlotte AI triages...

Middle East Top Stories

Dynatrace showcases observability for developers, advancements to AIOps, cloud security posture management

Dynatrace showcases observability for developers, advancements to AIOps,...

At its flagship annual Perform event, Dynatrace, the AI-powered observability platform, unveiled a series of new platform innovations that empower its global enterprise customers to embrace AI, unlock new insights...

CrowdStrike announces availability of agentic AI, Charlotte AI Detection Triage

CrowdStrike announces availability of agentic AI, Charlotte AI Detection...

CrowdStrike, announced the general availability of Charlotte AI Detection Triage, a major breakthrough in agentic AI-driven security operations. Operating with customer-defined bounded autonomy, Charlotte AI triages...

Zoom redesigns Team Chat sidebar offering more customisable and efficient workspace

Zoom redesigns Team Chat sidebar offering more customisable and efficient...

Zoom Communications, announced the launch of its redesigned Team Chat sidebar, offering users a more customisable and efficient workspace. The new sidebar allows users to organise chats, channels, and apps according to...

APAC Top Stories

How Agentic AI is revolutionising contact centres

How Agentic AI is revolutionising contact centres

Jurgan Hekkink, Head of Product Marketing, Anywhere365, says implementing Agentic AI is not merely adopting technology but embracing a business imperative. Today, customer experience (CX) is a crucial differentiator...

Why Agentic AI is the next frontier in enterprise innovation

Why Agentic AI is the next frontier in enterprise innovation

Brad Drysdale, Principal Solutions Engineer, SnapLogic, says the corporate world is undergoing a profound transformation as AI agents emerge as a driving force behind operational efficiency, decision-making and...

Mastering SaaS contract management: Five key strategies for IT leaders

Mastering SaaS contract management: Five key strategies for IT leaders

Giulio D’Ali, Senior Vice President of SaaS Management, Calero, shares five strategies to streamline SaaS contract management. In today’s fast-paced business world, organisations rely heavily on SaaS applications to dri...

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