AI

Editor’s Question: What are the tech-driven trends shaping customer...

Mauro Carobene, VP and Head of Customer Interaction Suite, Tata Communications. In 2025, artificial intelligence, automation and data mining together will play a pivotal role in reshaping how businesses connect with...

GenAIs hidden challenge: Mastering unstructured data

Carl D’Halluin, CTO, Datdobi, says it’s time for companies to start focusing on the management of data versus the devices on which data is stored. In a recent McKinsey Global Survey, 65% of business respondents said the...

Dynatrace recognised as a Customers’ Choice in the 2024 Gartner Peer Insights V...

Dynatrace has been named a Customers’ Choice in the 2024 Gartner Peer Insights Voice of the Customer for Observability Platforms report. Gartner Peer Insights recognizes vendors who meet or exceed both the market a...

APAC Rackspace Technology survey shows hybrid cloud and AI integration as key...

Over 90% of IT leaders are rewriting their cloud strategies as hybrid cloud and AI take centre stage. A new global survey of more than 1,400 IT decision-makers conducted by Rackspace Technology finds that...

Rimini Street’s unified IT services drive Sunway’s unified CX initiatives

With significant cost savings and optimization of IT resources, Malaysian conglomerate reallocates people, time and money towards Digital Transformation initiatives. Sunway Group, Malaysia’s leading conglomerate, has s...

How to manage cloud-related issues when implementing AI

Mike Hoy, Chief Technology Officer, Pulsant, on the importance of ‘harnessing’ AI. Without seamless and reliable data being available in a usable format, the foundations of AI development and deployment will collapse. Org...

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