In recognition of its success with open-source enterprise technology, Telefónica Colombia won the Red Hat Innovation Awards 2022.
Telefónica Colombia is the leading telecommunications service provider in the country and operates under the Movistar brand. In 2021, Telefónica served 21 million customers in hundreds of cities and towns across the country providing fiber optic, fixed broadband, 4G LTE wireless, broadband, pay TV and telecom services, besides a full range of digital solutions.
Customers use the company’s mobile application Mi Movistar to manage fixed and mobile services, including data usage, account balances, pricing and bills. In addition, the app also provides access to technical support.
Telefónica Colombia is continually aiming to find ways to improve its services, deliver new features faster and make the most of its operating budget.
When the COVID-19 pandemic triggered rapid growth in digital services, the company sought to replace its existing Oracle technology with a more agile and cost-effective platform and integration solution based on open-source technology.
Replacing a proprietary and expensive platform with an open-source solution
Integrated with Red Hat Fuse and Red Hat 3scale API Management, Red Hat OpenShift provides a flexible, modular environment to develop, host and manage Mi Movistar. This Kubernetes-based platform includes robust security and comprehensive automation capabilities.
- 51% reduction in time to market: Compared to previous performance using Oracle technology, Telefónica Colombia can now deliver applications 51% faster overall, from 33 days to 17. Specially procurement has improved significantly with self-service through Red Hat OpenShift, going from around three weeks to just four hours.
- Red Hat Fuse supports a Continuous Integration and Continuous Delivery (CI/CD) approach that helps Telefónica Colombia’s teams quickly integrate new tools and components that speed up the Mi Movistar building, testing and deploying processes.
- Better security infrastructure: Telefónica Colombia used the integrated security tools and capabilities built into its Red Hat technology to better secure and manage its code, systems and APIs. Red Hat OpenShift adds comprehensive and continuous security to standard CI/CD application tools, such as authentication and authorization, auditing, logging, and integrated container logging for tight resource and access control.
- Reduced operating costs: By migrating to open-source enterprise technology, Telefónica Colombia has achieved one of its key objectives concerning Digital Transformation efforts, which is to significantly reduce operating costs for the environment in which Mi Movistar operates.
- Better digital experience for a growing customer base: An overall improvement in the quality of operation helped Telefónica Colombia provide a more stable experience for users of the Mi Movistar app. Version rollback times have reduced from 20 minutes to just two minutes and maintenance times are now 90% faster.
Roberto Puche, Chief Technology and Information Officer, Telefónica Colombia, said: “With the responsiveness, we gain by using Red Hat’s container platform and iterative development, we help our customers feel more connected to our brand with details about their services, promotions, sales, new services and support where and when they need it. We are setting an example for the telecommunications industry across the region”.
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