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Telefónica enters collaboration with Amdocs to provide cloud-enabled digital experiences in Latin America

Telefónica enters collaboration with Amdocs to provide cloud-enabled digital experiences in Latin America

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Amdocs, a leading provider of software and services to communications and media companies, has announced a strategic extension of its collaboration with Telefonica Hispanoamerica.

Under the new multi-year agreement, Amdocs will modernize business support systems (BSS) and deploy modules of its cloud-native operational support system (OSS) on the public cloud at Telefonica Argentina, Telefonica Chile and Telefonica Peru.

The new cloud-native OSS modules and BSS suite, operated under a managed services arrangement, will enable the three Telefonica entities to reduce costs through increased efficiencies, and drive improved business and operational KPIs, providing Telefonica subscribers in these countries with an enhanced digital customer experience.

Amdocs will also enable Telefonica affiliates to drive business growth, increase time-to-market agility and introduce operational efficiencies by implementing an ongoing Services Delivery Factory.

Based on Amdocs’ advanced methodologies and new technologies, Telefonica can accelerate automation and continuously integrate in small development and operations cycles.

“Telefonica is committed to empowering its users in Hispanoamerica with customer-focused digital innovations, helping them enjoy a better tomorrow,” said Andrea Folgueiras, CTO at Telefonica. “We are pleased to strategically expand our collaboration with Amdocs to drive this Digital Transformation at our companies in Argentina, Chile and Peru, and be the first operator in the region to migrate OSS modules to the cloud.”

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