Embratel has launched the Bot Inteligente solution, an AI-enabled virtual assistant platform that provides fast, efficient and autonomous customer service.
The product provides a set of features that interact with users, simulating human customer service in a simple and transparent manner. Conversations can be conducted through texts, images, voice and other interactive features, according to the needs of each company.
Andrea Mannarino, Director of Digital Solutions Operations, Embratel, said: “The Embratel Intelligent Bot is implemented with customizable technologies to fit each company’s profile, automating customer service in a digital format with accuracy and ability to interact like a real chat. This reduces operational costs and offers the advantage of flexible hiring based on increasing or decreasing demand.”
Embratel stays ahead of the market by offering cutting-edge technologies to enhance machine-led customer service, elevating clients to a higher level of performance and automation.
With the Intelligent Bot, Embratel provides a versatile solution that can be used across various sectors, such as finance, commerce, industry, government, tourism, health, entertainment, insurance, and service offices like accounting and law firms.
For solution deployment, Embratel performs a full consultancy to understand business needs and offer the best virtual assistant option for each company.
Click below to share this article