Liberty Latin America has selected Ribbon Analytics in order to gain an in-depth view of its network behavior and enhance its performance.
“We’re constantly striving to provide our customers with the best experience and Ribbon Analytics offers us a sophisticated toolset to do just that,” said Gustavo Marsico, Director of Technology Strategy, Liberty Latin America. “With capabilities including improved identification, fraud attempt prevention, insights into voice quality and automated troubleshooting in the event of an issue, we gain the data needed to manage our network for improved performance and efficiency.”
Liberty Latin America leverages Ribbon’s Analytics solution to develop KPIs and dashboards for third party devices. The solution flow involves ingesting data from CMTS (Cable Modem Termination System) and WiFi devices, capturing this information into their NQI (Network Quality Index) and feeding it to Ribbon Analytics, which enriches the data and helps create new dashboards to track performance and security.
“Our analytics platform helps a provider like Liberty Latin America make smarter decisions, faster and better serve their customers” said Jorge Gil, Ribbon’s Global Account Manager for Liberty Latin America. “We’re pleased to support them as they meet their performance KPIs and keep their customers safer with automated fraud control and centralized network monitoring.”
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