Carbyne, a global leader in public safety communications, and Bosch Service Solutions, a leading international provider of technology-based services, had announced a strategic partnership to provide enhanced eCall capabilities to Bosch clients in Latin America.
Under the partnership, Carbyne will integrate its advanced emergency response platform with Bosch’s telematics system to provide a seamless emergency response experience for Bosch customers. The collaboration will enable Bosch customers in covered areas to automatically send critical information, including location, vehicle model and number, and direction of travel, to emergency services in the event of an accident or other emergency.
It is critical to provide an accurate response within a short time frame as every minute an accident remains on the road increases the likelihood of a second incident by 2.5%. It is of utmost importance, considering that car accidents are the leading cause of death among young adults worldwide. Fortunately, the implementation of Carbyne technology in emergency call centers has reduced processing times by 50% and operational costs by 20%, leading to improved outcomes and better utilization of resources.
Amir Elichai, CEO, Carbyne, said: “We are excited to partner with Bosch Service Solutions to bring advanced emergency response capabilities to their customers in Latin America. Our technology will help Bosch customers in the region to receive faster and more accurate emergency response services, saving lives and reducing the potentially tragic impact of accidents.” Elichai added Carbyne would offer this service at no cost to any government agency in the region.
Stefan Gross, Head of Mobility Services, Bosch Service Solutions, said: “Bosch is committed to providing digitized mobility services that enhance safety, security and convenience in and outside vehicles. This partnership with Carbyne will allow us to offer an integrated eCall solution that ensures our customers receive the best possible emergency response experience.”
Carbyne’s emergency response platform is a leading solution used by public safety agencies worldwide, enabling faster and more accurate emergency response through real-time communication, location sharing and an array of AI and NLP-based capabilities. The company’s patented technologies allow for advanced features such as live video streaming and intelligent call routing.
Initially, the Carbyne and Bosch partnership will start in several Latin American countries, with plans to, in the future, extend the service to other regions. Carbyne looks forward to expanding this service to other companies to make additional relevant data accessible to emergency services in times of emergency.
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