Telefónica and Atento renew their global alliance

Telefónica and Atento renew their global alliance

Atento, a leading company in customer relationship and business process outsourcing (CRM/BPO) services, has announced the renewal and extension of Telefónica’s Master Services Agreement until December 31, 2025.

With this agreement, Atento reaffirms its customer’s trust by remaining their preferred supplier for global customer services.

This master agreement includes contracts with Telefónica in Spain, Brazil, Peru, Colombia, Chile, Argentina, Mexico, Ecuador and Uruguay.

Both organizations agreed on particular commercial conditions for the Atento Group Companies in all geographies, among other aspects.

Further solidifying the alliance, the two companies have extended their reciprocity agreement whereby Telefónica will continue to be the preferred provider of telecommunications services for Atento globally.

Dimitrius Oliveira, CEO, Atento, said: “We are very proud to ratify Telefónica’s confidence in our service offer and we will continue to innovate with new solutions based on our customers strategic needs.”

Atento’s portfolio of products and services continues to evolve to ensure the best customer experience globally. In response to new trends and technological innovations, Atento is committed to providing the best solutions to the current challenges in customer experience.

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