Ingenico, a global leader in payment acceptance solutions, has announced the attainment of the international ISO 9001:2015 certification, which attests to the organization’s compliance and quality processes in its management system for project implementation, development, and commercialization of payment services and solutions across all its units in Latin America, including Argentina, Chile, Colombia and Costa Rica. The company has already obtained the certification in Brazil since 2021.
Considered one of the main management indicators worldwide, the certification is a recognition of the company’s work in areas such as customer service and solution development.
Additionally, it highlights the performance of departments such as Professional Services and Repair Center, which are directly responsible for delivering services to consumers. Another crucial area for this achievement is the Quality Management team, focusing on aspects such as innovation and continuous improvement in the organization’s processes.
Lucas Ramos, Quality Coordinator, Ingenico in Latin America, said: “We have a strong commitment to improving our operations daily, identifying areas and processes where we can become more sustainable, profitable, and efficient. The attainment of ISO 9001:2015 certification reinforces and emphasizes this work, demonstrating that Ingenico’s operations align with a global standard of work in various regions worldwide, including Latin America, to continuously optimize our routines and deliverables to consumers.”
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