According to 48% of retail CIOs surveyed, current approaches to managing and storing observability data will not meet their future needs.
Dynatrace, a leading company in unified observability and security, has announced the results of its latest global survey that examines the obstacles CIOs and their teams in the retail segment face.
The Global CIO Report 2022 – Retail highlights that modern cloud architectures allow retailers to innovate and offer features not possible with legacy technologies. However, these paradigms, supported by multiple and hybrid cloud technologies, increase complexity and organizational risk.
For example, log management and analysis have become particularly challenging as teams find it increasingly difficult to monitor, analyze and query large volumes of disparate data quickly and cost-effectively. IT, development and security teams cannot drive Digital Transformation at the scale modern clouds require or at the speeds their customer’s demand.
According to the survey, the industry can overcome these issues with a more automated and scalable approach to observability and security.
The research reveals that:
- 74% of retail sector CIOs state that the data explosion due to native cloud technology stacks is beyond human capacity for management
- 52% of CIOs say that teams can become overwhelmed by the increasing complexity of their technology stacks if they do not identify a more automated approach to IT operations
- 45% of CIOs claim that their data storage layer is unable to efficiently expand to keep up with the volume of metrics and logs they need to capture
- 71% of retail organizations state that their IT environment changes every minute
Roberto Carvalho, Regional VP, Dynatrace South America, said: “The increase in online shopping, combined with changes in consumer behavior, has led retailers to change their strategies, rethinking how to provide seamless customer experiences. It has accelerated the adoption of multiple native cloud architectures that offer scalable resources to meet these demands.
“However, this also means an increase in complexity, and to manage this, IT, security and development teams rely on a growing range of diverse tools that monitor, observe and analyze data in their increasingly distributed technology stack. Relying on a more automated and scalable approach to observability and security is the key to making all this work easier, making operations more stable and functional.”
Additional research findings include:
- 97% of retail sector CIOs indicate that there are barriers to expanding observability and security in their multi-cloud and native cloud environments
- 10% is the average proportion of the technology stack from which retail organizations have end-to-end observability
- 46% of IT leaders state that the number of tools required to monitor the entire technology stack hinders operational efficiency
- 40% of CIOs confirm that some areas of the technology stack are complicated to instrument or cannot be monitored with existing technologies
- 75% say that expenses and delays caused by data reindexing and rehydration make it challenging to derive value from the growing amount of observability and security information
- 95% of retail CIOs assert that AIOps and automation are crucial to ease skills shortages and reduce team burnout
The report considers a global survey conducted with over 1,300 global CIOs and senior technology executives related to cloud and IT operations management.
The retail-focused survey includes a sample of over 150 CIOs and senior technology executives from the retail sector. Coleman Parkes, on behalf of Dynatrace, conducted the study. Companies with more than 1,000 employees from Latin America, the United States, Europe, the Middle East and Asia-Pacific participated.
About Dynatrace
Dynatrace exists to ensure that all software operates seamlessly. Its unified platform combines extensive and deep application runtime observability and continuous security with the most advanced AIOps, providing intelligent responses and automation from large-scale data.
It enables teams to modernize and automate cloud operations, deliver secure software quickly and ensure unparalleled digital experiences, so large enterprises rely on Dynatrace to accelerate their Digital Transformation.
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