Entel will carry out a technological upgrade of its mobile network, which includes the gradual shutdown of its 2G network starting from the second semester of 2024.
The company has already initiated a support plan for the replacement of mobile devices that are only compatible with 2G, aiming to facilitate technological advancement. The first stage took place with a prioritized group in the Biobío Region, and from August 29, the same task was carried out in the communities of Puerto Cisnes and Río Ibáñez in the Aysén Region.
To be eligible for a device replacement, the plan gives priority to Entel customers (prepaid and subscription) aged 70 and above who reside in rural areas without access to delivery services, as is the case in both communities in the region. Additionally, an information campaign will be conducted to clearly explain the benefits of replacement and the steps to follow.
“In our nearly 60 years of history, we have worked to provide Chileans with the most robust mobile network in the country, whether it’s a large city, a rural town, or even remote places like Rapa Nui,” said Patricia Muñoz, Director of Territory and Stakeholder Groups at Entel.
“Over time, our network has evolved alongside various mobile technologies to ensure our customers enjoy top-level connectivity and browsing experiences. It is in this process of evolution that we are shutting down the 2G network, and we have implemented a proactive territorial deployment where we will inform customers to facilitate this transformation with minimal impact.”
