The increasing integration of applications for managing customer experience (CX) is changing how enterprises monitor, understand and improve interactions and relationships with their customers, according to new...
Alorica is celebrating Great Place to Work certification in all nine Latin American and Caribbean countries where it operates. This recognition, based on employee feedback on key areas such as credibility, respect,...
With 100 certified startups and more than 20 companies served in its open innovation processes, EVOX Global consolidates its thesis in less than two years from its arrival in Brazil. EVOX Global, a multinational...
Bancolombia honored for achieving a significant technological evolution in its commitment to innovation and excellence in customer service. Genesys has announced Bancolombia as its Customer Experience (CX) Mover...
Thiago N. Felippe, CEO of Aiqon, outlines five mistakes that prevent CISOs from making successful cybersecurity investments. Organizations already know they have been attacked, their systems breached and critical data...
Retailer unifies business processes to support agility, reliability and growth with Oracle’s finance and retail cloud solutions. Mexican retailer Waldo’s Dollar Mart is using Oracle Cloud finance and...
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