The two companies will integrate Genesys Cloud with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI-powered solution for customer service and support in the contact center and beyond. ServiceNow...
2024 BeyondTrust’s 2024 annual Microsoft Vulnerabilities Report pitched as a ‘prime illustration’ of the modern identity threat landscape. BeyondTrust’s 2024 Microsoft Vulnerabilities Report...
Boomi has announced the winners of its 2024 Partner Awards. These awards recognize innovative partners who successfully leverage their Boomi relationship to accelerate business outcomes for customers. Winners were...
Embratel has launched Easy Service – a solution that customizes a cloud call center for small and medium-sized enterprises (SMEs) according to business needs. The concept is based on Amazon Connect, an...
Gartner identified the top five government technology trends for 2024 that can guide public sector leaders to deliver better, faster and increasingly more cost-effective citizen services. “Escalating global...
F5 has announced the appointment of Lyra Schramm as Executive Vice President and Chief People Officer (CPO) and Kunal Anand as Executive Vice President and Chief Technology Officer (CTO). Schramm and Anand join...
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