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SurgeTech optimises operations for leading telecom services provider in Kuwait

SurgeTech optimises operations for leading telecom services provider in Kuwait

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SurgeTech has helped Kuwait’s leading telecom sector services provider to optimise operations utilising Microsoft Connected Field Services.

The customer needed more visibility when it comes to device management and filed operations. Device malfunctions required time consuming physical inspections and scheduling field technicians was difficult due to blind spots in the company’s performance tracking and work scheduling.

Microsoft Partner SurgeTech was able to identify the common business challenges and utilise IoT and Microsoft Dynamics 365 to provide an end-to-end solution for business operations, to distribute advanced scheduling and to resource optimisation and mobile enablement capabilities that set organisations apart by keeping the customer at the centre of the business.

The solution is built to keep assets and resources connected all the time to their operations, and to simplify the on-field and after-sales support processes that resulted in a remarkable increment in the resources productivity and availability.

As said, by one of the successful innovative companies who utilised SurgeTech solution: “The solution allows for a better perspective on the operation as a whole; how devices are performing, how teams are reacting and resolving issues. This transformation will empower us to gauge the utilisation of resources, understand if they are under or over utilised, and ultimately that will lead to savings in time and money.”

The solution:

  • Reduces field team hours billed for maintenance by up to 60%
  • Eliminated Field dispatch of total work orders by up to 10%
  • Slashed time driving to work sites by up to 50%
  • Reduced Service calls for call centre agents by up to 20%

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