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EMEA Big Data data centre infrastructure market to triple by 2019

International Data Corporation (IDC) has completed an in-depth market sizing of the EMEA Big Data infrastructure market focusing on servers, storage, and cloud resources used for Big Data–related activities. These include value creation from merging different data sources, various analytics, log files, and metadata that help identify patterns and generate predictions. IDC forecasts that Big […]

Worldwide public cloud services market to reach $204 billion in 2016

The worldwide public cloud services market is projected to grow 16.5% in 2016 to total $204 billion, up from $175 billion in 2015, according to Gartner, Inc. The highest growth will come from cloud system infrastructure services(infrastructure as a service [IaaS]), which is projected to grow 38.4% in 2016. Cloud advertising, the largest segment of […]

EMEA purpose-built backup appliance market revenue at $217.5M in 3Q15

EMEA purpose-built backup appliance (PBBA) vendor revenues decreased 4% year-over-year to reach $217.5 million in the third quarter of 2015, according to International Data Corporation’s (IDC) Worldwide Quarterly Purpose-Built Backup Appliance Tracker. “Growth in the EMEA PBBA market declined in the third quarter of 2015 due to euro/dollar exchange rate headwinds, a slowdown in emerging […]

Gartner: Security to displace cost as reason gov. agencies move to cloud

Public cloud options now offer the scalability, computing power, storage and security to better enable digital government platforms and meet rising expectations for performance and value, according to Gartner, Inc. Gartner predicts that by 2018, increased security will displace cost savings and agility as the primary driver for government agencies to move to public cloud […]

Cisco Annual Security Report reveals decline in defender confidence

The Cisco 2016 Annual Security Report released today, which examines threat intelligence and cybersecurity trends, reveals that only 45% of organisations worldwide are confident in their security posture as today’s attackers launch more sophisticated, bold and resilient campaigns. While executives may be uncertain about their security strength, 92% of them agree that regulators and investors […]

Businesses to introduce more digital self-service channels

Dimension Data is predicting an increase in headcount in the global contact centre industry in the next two years. This announcement follows the Group’s forecast that, over the next 24 months, organisations will introduce more digital self-service channels into their businesses to deliver a greater customer experience. The findings of Dimension Data’s annual Global Contact Centre Benchmarking […]

Organisations warned to invest in digital customer engagement

Organisations that don’t embrace digital customer engagement channels – that’s web chat, social media, SMS, smart phones and mobile applications, and even video – into their engagement strategies within the next two years, are likely to see their customers jump ship to competitors that do. In fact, the digital customer engagement revolution is here, and […]

EMC study reveals blended cloud models

EMC Corporation has announced the findings of a new UAE based study that reveals organisation preferences of cloud computing models and the priorities that drive these investments. The study reveals heightened cloud computing adoption in the UAE: –       95% of enterprises surveyed have already implemented or plan to implement a cloud computing model –       49% of […]

MEA PC market reports growth

The Middle East and Africa (MEA) PC market posted year-on-year growth in Q3 2014, spurred in large part by two significant education deals in Pakistan and the revival of the Egyptian market. The latest figures announced by International Data Corporation (IDC) show that the market expanded 2.1% in volume terms during the quarter to reach […]

Every fifth android user faces cyber-attacks

According to the results of the “Mobile cyber-threats” survey carried out by Kaspersky Lab and INTERPOL between August 2013 and July 2014, every fifth Android-based device protected by Kaspersky Lab security solutions was attacked by malware at least once during the reporting period. The most popular malicious programs are SMS Trojans that send messages to […]

Awareness on passwords security low among regional IT professionals

Though all IT organisations in the Middle East show serious interest in tightening security controls; when it comes to securing the privileged passwords, IT professionals seem to be not paying much importance, and are following flawed practices, according to V Balasubramanian, Marketing Manager (IT Security), ManageEngine. Real-time IT Management company ManageEngine’s interaction with a cross-section of […]

Customer service experience survey reveals most intelligent way to interact

The relationship between companies and consumers has been radically transformed in recent years in line with the escalating number of communications channels. From the growth of social media to the latest smartphones, a multitude of technological advancements has raised both consumers’ expectations and the demands on businesses to produce the highest levels of customer service […]