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Businesses to introduce more digital self-service channels

Dimension Data is predicting an increase in headcount in the global contact centre industry in the next two years. This announcement follows the Group’s forecast that, over the next 24 months, organisations will introduce more digital self-service channels into their businesses to deliver a greater customer experience. The findings of Dimension Data’s annual Global Contact Centre Benchmarking […]

Organisations warned to invest in digital customer engagement

Organisations that don’t embrace digital customer engagement channels – that’s web chat, social media, SMS, smart phones and mobile applications, and even video – into their engagement strategies within the next two years, are likely to see their customers jump ship to competitors that do. In fact, the digital customer engagement revolution is here, and […]

EMC study reveals blended cloud models

EMC Corporation has announced the findings of a new UAE based study that reveals organisation preferences of cloud computing models and the priorities that drive these investments. The study reveals heightened cloud computing adoption in the UAE: –       95% of enterprises surveyed have already implemented or plan to implement a cloud computing model –       49% of […]

MEA PC market reports growth

The Middle East and Africa (MEA) PC market posted year-on-year growth in Q3 2014, spurred in large part by two significant education deals in Pakistan and the revival of the Egyptian market. The latest figures announced by International Data Corporation (IDC) show that the market expanded 2.1% in volume terms during the quarter to reach […]

Every fifth android user faces cyber-attacks

According to the results of the “Mobile cyber-threats” survey carried out by Kaspersky Lab and INTERPOL between August 2013 and July 2014, every fifth Android-based device protected by Kaspersky Lab security solutions was attacked by malware at least once during the reporting period. The most popular malicious programs are SMS Trojans that send messages to […]

Awareness on passwords security low among regional IT professionals

Though all IT organisations in the Middle East show serious interest in tightening security controls; when it comes to securing the privileged passwords, IT professionals seem to be not paying much importance, and are following flawed practices, according to V Balasubramanian, Marketing Manager (IT Security), ManageEngine. Real-time IT Management company ManageEngine’s interaction with a cross-section of […]

Customer service experience survey reveals most intelligent way to interact

The relationship between companies and consumers has been radically transformed in recent years in line with the escalating number of communications channels. From the growth of social media to the latest smartphones, a multitude of technological advancements has raised both consumers’ expectations and the demands on businesses to produce the highest levels of customer service […]

Westcon analyse future of data centres

Our focus shifts toward Westcon Middle East and specifically towards a recent Middle East Channel survey they recently conducted in association with Brocade. As you all know, at Lynchpin Media we take a keen interest in latest intelligence and understand their importance towards shaping future business plans. We also recognise that not enough intelligence is around […]

Improving staff and company productivity

In the first of a series of three articles, Andrew Stevens, CEO of CNet Training, explains how improving company and staff productivity through training is the sensible choice for your business. Every organisation’s aim is to run at its optimum level, benefiting from a ‘well-oiled machine’ that delivers products and services in the most cost […]