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ibex opens its fifth BPO campus in Jamaica in five years

ibex opens its fifth BPO campus in Jamaica in five years

CaribbeanSoftwareTop Stories

ibex, a global leader in business process outsourcing (BPO) and end-to-end customer engagement technology solutions, has announced the opening of its new campus location in Portmore, Jamaica.

The new facility will create 1,300 digitally-enabled jobs, bringing the company’s total employment on the island to more than 6,500 people.

“The tremendous growth being fueled by increased client demand, technology innovation and new wins with Blue Chip and New Economy customers has helped us create more than 1,500 jobs in Jamaica this year alone and placed the island at the center of the BPO 2.0 revolution,” said Jaime Vergara, Senior Vice President and Jamaica Country Manager, ibex.

Since opening its first site in 2016, ibex has invested more than USD$50 million capital in Jamaica, increased employment from 200 jobs to more than 6,500 and enhanced the overall health and quality of life for its employees by investing more than USD$40 million in annual salaries.

With the opening of the campus, ibex now has a total of more than 5,000 seats in Jamaica across its five facilities in Ocho Rios, Portmore and Kingston. More than 500 of these positions will be utilized to support ibex’s rapid growth in the company’s insurance sector.

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