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Hackensack Meridian Health transforms patient care with Citrix

Hackensack Meridian Health transforms patient care with Citrix

East CoastHealthcareSuccess StoriesTop Stories

Hospital system leverages digital workspace platform to provide simple, secure access to applications and information employees need to quickly and reliably deliver services from anywhere.

Healthcare today is a different game. And Hackensack Meridian Health (HMH) is changing it.

Using digital workspace solutions from Citrix Systems, the largest integrated delivery network and hospital system in New Jersey has built a modern platform from which employees at the 17 hospitals and 500 patient centers it operates across the state can seamlessly deliver the superior care its patients expect from wherever they happen to be.

“Today we work on a hybrid model, and clinicians need tools that empower them to serve patients from any location,” said Mark Eimer, SVP, Associate CIO and CTO, Information Technology Services, Hackensack Meridian Health.

In 2008, HMH set down the path of providing them when it implemented Citrix alongside Epic to serve up simple, reliable access to the systems and information needed to administer care.

“As a technology team, our goal is to provide a platform from which our employees can do things better, faster, smarter and more economically – yet in a secure consistent way,” Eimer said.

And Citrix delivered. When the pandemic hit in 2020, HMH was forced to find innovative ways to ensure its more than 36,000 employees could continue to provide services in a seamless and transparent way. And again, it turned to Citrix.

Using Citrix Virtual Apps and Desktops delivered on Google Chromebooks, HMH was able to provide remote access to the work resources employees needed to engage and be productive, while dynamically applying security policies based on their behavior and environment so they could work from anywhere with the confidence that their applications, information and devices were safe.

“With Citrix, we’ve been able to achieve our goal in enabling hybrid work models with one solution and accommodate three groups: fully remote employees, those who prefer hybrid work, and staff members who work on-site,” Eimer said.

To date, 31,000 staff members have been migrated to digital workspace technology. And HMH is seeing results.

“We’ve seen 10% faster login times, allowing our employees to speed the delivery of care,” Eimer said.

And Eimer and team are working to take things to the next level.

“We know that not all healthcare applications work well in the cloud,” Eimer said. “But there is value in moving many of them.”

HMH is on the path to doing so using Citrix Cloud Services and Citrix DaaS, which Eimer says will provide the organization with better security and more flexibility in how it delivers apps to clinicians.

“Citrix gives HMH – and for that matter, organizations in the healthcare industry in general – a major competitive edge in efficiently and effectively delivering patient care, as it is the glue in making a secure, collaborative, consistent platform that allows us to deliver patient care seamlessly, not only today, but in the future,” he said.

HMH is among hundreds of healthcare organizations around the world using Citrix as a platform to enable secure remote work and transform patient care. Click here to learn more about the organization’s implementation and the success it is having.

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