ServiceNow has signed an agreement to acquire Cuein, a leader in AI native conversation data analysis and insights.
Cuein will help advance the effectiveness of ServiceNow AI Agents by enhancing their ability to understand, process and transform data from siloed customer interactions across different channels and systems into a comprehensive analysis with actionable insights.
This acquisition continues to fuel ServiceNow’s roadmap in agentic AI and reinforces its role as the AI platform for business transformation.
“ServiceNow is at the forefront of the agentic AI revolution, redefining what human-centered AI can achieve across the enterprise, and the acquisition of Cuein is essential to our vision of creating more integrated, intelligent systems that connect AI agents, data, and workflows,” said Dorit Zilbershot, Group Vice President of AI Experiences and Innovation, ServiceNow.
“At Cuein, our mission is to help companies improve service experiences by analyzing conversation data to uncover deeper insights within business processes,” said Mayukh Bhaowal, co-founder and CEO of Cuein. “With ServiceNow’s innovative AI and workflow capabilities, we can build on this foundation, enabling AI agents to autonomously access and act on the right information at the right moment to drive meaningful success and productivity gains for customers.”
ServiceNow expects to close the acquisition of Cuein in Q12025. Financial terms of the deal were not disclosed.
