Marchex has launched Engage for Service, its latest AI-powered solution for auto dealerships, designed to help service centers better understand their customer engagement, elevate customer satisfaction, recover lost opportunities and boost revenue.
Auto service centers are the backbone of dealerships, handling approximately 50% of all inbound calls. Key issues include cost disputes, scheduling conflicts, missed calls, repairs miscommunication, long wait times, and lack of follow-up. This new solution is pitched as being a significant help improve each of these areas.
Engage for Service delivers powerful capabilities including:
- Boost Service Appointment Bookings – turn more calls into scheduled service appointments.
- High-Value Opportunity Alerts -receive timely alerts (via email or SMS) on missed high-value appointment opportunities.
- Survey Every Interaction -a CSAT score and other important sentiment factors on every conversation for a complete picture of the customer experience
- Reputation Rescue Alerts –allows an alert setting for negative experiences to get ahead of negative dealership review.
“The launch of Engage for Service underscores our commitment to providing dealerships with the solutions they need to increase revenue, reduce customer churns and increase the value of a dealership’s brand,” said Troy Hartless, Chief Revenue Officer at Marchex.
“This new AI-powered solution will significantly help drive more ROs while increasing customer lifetime value.”
The Marchex suite of solutions for automotive dealers includes Marchex Engage for Automotive Sales and Service and Marketing Edge.
