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New Relic report reveals organizations believe observability achieves core business goals

New Relic report reveals organizations believe observability achieves core business goals

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A report from New Relic reveals current and future trends surrounding adoption, implementation and maturity of observability approaches.

New Relic, an observability company, has published the 2022 Observability Forecast report which captures insights into the current state of observability and its growth potential.

As IT and application environments increasingly move toward complex, cloud-based microservices, the research found technology professionals have bold plans to ramp up observability capabilities to get ahead of issues that could impact customer experience and application security.

Nearly three-quarters of respondents surveyed in the Association of Southeast Asian Nations (ASEAN) said C-suite executives in their organizations are advocates of observability and more than three-quarters (83%) saw observability as a key enabler for achieving core business goals, which implies that observability has become a board-level imperative.

The largest study of its kind, the second annual report from New Relic and technology market research firm ETR had 1,614 respondents globally, including 65% practitioners –day-to-day users of observability tools – and 35% IT decision-makers across 14 countries to understand their current use of observability tools and approaches, as well as their perspectives on the future of observability.

The report reveals the technologies they believe will drive further need for observability and the benefits of adopting an observability practice.

The report also highlights that respondents surveyed across ASEAN have used observability primarily to support Digital Transformation initiatives and improve the digital customer experience.

Across ASEAN, 43% said they apply observability to support Digital Transformation efforts to improve and gain a competitive advantage from the digital customer experience.

Moreover, as ASEAN organizations race to embrace technologies like Blockchain, Edge Computing and 5G to deliver optimal customer experiences, observability supports more manageable deployment to help drive innovation, uptime and reliability.

The 2022 Observability Forecast found:

  • Only 35% had achieved full-stack observability by the report’s definition (the ability to see everything in the tech stack that could affect the customer experience). Just 7% had a mature observability practice by the report’s definition
  • Over a third (39%) said they still primarily detect outages manually or from complaints and most (83%) used four or more tools to monitor the health of their systems
  • Almost half (46%) said they experience high-business-impact outages once per week or more and 39% said they take more than an hour to resolve those outages
  • Respondents surveyed in ASEAN predicted their organizations will most need observability for the Internet of Things (IoT), Artificial Intelligence (AI) and 5G in the next three years

“Asia-Pacific is home to a melting pot of different cultures and observability maturity levels. Despite many differences, findings in the forecast are echoing what we are hearing from best-of-breed businesses in the field: that shifting left by embedding observability into all parts of the software lifecycle is a key contributor to engineering success,” said Peter Marelas, Chief Architect APJ, New Relic.

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