Clifford Hallam Healthcare (CH2), Australia’s only fully integrated, nationwide pharmaceutical and medical consumers distributor, has chosen Rimini Consult Professional Services to upgrade its business-critical SAP BusinessObjects version from 4.1 to 4.2 – expanding its current contract of software solutions with Rimini Street.
CH2, a member of the Community Service Obligation federal government program, ensures all Australian residents have timely access to medicines, regardless of their location. The company relies heavily on SAP BusinessObjects to provide the critical data that is required to maintain compliance with the program.
In addition, SAP BusinessObjects is the core to its in-house developed application responsible for producing sales data that ensures timely payments to CH2 from its pharmaceutical manufacturers and suppliers.
To improve and accelerate business operations that directly impact the company’s aggressive business goal, CH2 looked to Rimini Street, which has been its trusted SAP software support provider since 2019.
Rimini Consult offers a myriad of solutions including technology investment road mapping, migration and skills augmentation. CH2 leveraged the vendor-agnostic suite of services to review options for increasing the speed, efficiency and security of its SAP BusinessObjects 4.1 environment.
“Rimini Street took the time to listen and learn about my environment, giving me clarity and peace of mind knowing what the outcome will be and how it will improve my operations,” said Nav Pillai, chief information officer, CH2. “They even provided in-depth license advisory support, helping me understand exactly what my total cost of ownership would be if I were to make the move to version 4.2 versus 4.3.”
With the migration successfully implemented, CH2 has benefited from a reduction in security vulnerabilities and need for break fix support, improved speed in reporting and greater confidence gained in the data collected.
“We are proud to have worked closely with the Clifford Hallam Healthcare team in their software version upgrade, helping the company move closer to its next technology goals focused on predictive analytics and electronic data interchange (EDI) projects,” said Bill Carslay, Rimini Street’s group Vice President and general manager of Rimini Consult.
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