In partnership with Spark IoT, Selwyn District Council is the first New Zealand organisation to embark on an innovative digital community engagement service offering, which aims to deliver a more personalised user experience for the local community outside of existing digital and social media channels.
The council aims to have the app available for members of the public towards the latter half of 2023.
Spark IoT (Internet of Things) will deploy a cloud-based customer engagement solution from Australian provider GreenBe.
The solution includes the capability to derive insights and analyse information from IoT devices via an admin portal, a branded mobile app for members of the public, CRM and customer support and rewards/incentives fulfilment to help promote local businesses to the community.
Selwyn District Council’s Head of Digital and Information Services and Chief Information Officer Trish Baird said: “Community members can personalise their experience on the app and at the same time our teams can take advantage of new technology to communicate our services and community initiatives at scale.
Spark IoT lead Michele Wong said: “The technology will play an important role in how the Council can encourage the public to engage further with its services and community initiatives.”
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