TDCX, an award-winning Digital Customer Experience (CX) solutions provider for technology and blue-chip companies, has earned the title of ‘Outstanding Partner’ at Singapore Airlines’ CEO Service Excellence Awards 2023.
This marks the third consecutive year that TDCX has received this accolade, showcasing the company’s capability to uphold Singapore Airlines’ service vision with exceptional customer experiences.
Group Chief Operating Officer and Executive Vice President of TDCX, Angie Tay, commented: “As the COVID-19 travel restrictions were gradually lifted, many people took to the skies to catch up with loved ones, seek out new experiences and drive commerce.
“The strong demand for travel meant that airlines were met with a huge increase in customer queries and requests. Coupled with the challenges faced within the air transport industry, the responsibility fell on CX teams to maintain the brand and customer satisfaction while navigating the fast-changing travel rules and regulations.
“In these times, having a trusted partner who is agile enough to scale its operations in response to fluid business requirements can be a game-changer for companies.We are honored by this recognition from SIA. We are thankful for SIA’s continued confidence in us and the strong partnership from their team. We look forward to continuing our long-time partnership and to help them elevate their brand through industry-leading CX.”
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