Kore.ai has partnered with Melbourne-headquartered hyper-automation consultancy, A2B Transformation, to accelerate their adoption of AI and automation amongst Australian businesses.
A2B Transformation has extensive experience in helping businesses and contact centre organisations transform their operations through AI adoption.
Anthony Giannoccaro, CEO and Founder, A2B Transformation, said: “Conversation AI has increasingly become a core part of our portfolio given the impact it can make on transforming human engagement within everyday processes. As a result, we always seek to partner with vendors who are the best in the market. In Kore.ai we found a vendor which is a true market and innovation leader in Generative AI conversational experiences with critical feature rich functionality in understanding sentiment for omnichannel engagement.”
A2B Transformation will incorporate Kore.ai’s Conversational and Generative AI solutions as part of its X-Ray service providing snapshots of an enterprise’s current operating model overlayed with automation and AI.
Paul Rilstone, Vice President for Australia and New Zealand, Kore.ai, said: “Our partners offer industry-specific expertise and access to the resources required to help enterprises design, build, train and deploy Intelligent Virtual Assistants (IVAs) seamlessly within their business.
“We selected A2B Transformation based on their wealth of skills and experience in customer engagement and operational efficiency which over the years have enabled companies to rapidly scale, accelerate project success and streamline operations. Together we will now set the gold standard benchmark for AI innovation to further foster digital resilience for our joint customers.”
Click below to share this article