Rimini Street announces immediate availability of comprehensive support, security and consulting services for VMware products

Rimini Street announces immediate availability of comprehensive support, security and consulting services for VMware products

Global leader in third-party enterprise software support for Oracle and SAP products extends its award-winning support services to VMware products in response to significant demand.

Rimini Street has announced the global launch of Rimini Support, Rimini Protect and Rimini Consult for VMware products, in a first-of-its-kind, comprehensive third-party offering.

Rimini Street services for VMware will allow perpetually-licensed VMware customers to continue running their current systems for years into the future – with Rimini Street’s award-winning support services that includes guaranteed priority support response by an engineer 24/7/365 in 10 minutes or less.

The standard pricing for Rimini Street Support for VMware products is similar to the current support fees each perpetual licensee is paying VMware.

“Many organizations are perpetually licensed to use VMware products and are now facing significant annual fee increases demanded by VMware. These organizations are now looking for an alternative, comprehensive annual support program that can enable them to continue implementing, changing and running their perpetually licensed VMware software infrastructure smoothly and reliably for years into the future,” said Seth Ravin, CEO and President, Rimini Street.

“Rimini Street is now offering such a support program for VMware products as an extension of its award-winning, mission-critical global support services utilized successfully by thousands of clients in more than 100 countries over nearly two decades.”

Craig Mackereth, Executive Vice President of Global Service Delivery, Rimini Street, said: “Our clients have made significant investments in their current VMware infrastructure and many are seeking advice and counsel from Rimini Street on how to both continue leveraging their mature and proven

VMware infrastructure platform and get the premium, mission-critical quality support and services they need at a price point they can afford – Rimini Street is now offering a unique, innovative support solution for VMware, with immediate availability.”

Kentaro Yamamoto, General Manager, IT strategy department at JSR Corporation, a Japan-based, global chemical manufacturer for semiconductors.

Now Available for VMware

Rimini Support for VMware: Premium, global 24/7/365 support and advisory services with industry-leading SLAs, and includes:

  • Dedicated support services for configuration, performance, installation, upgrade, and customization
  • A named primary support engineer with an average of 15 years of experience
  • Guaranteed 10-minute response SLA for critical cases
  • Rimini Street’s patented AI technology, Case Assignment Advisor, that empowers its engineers to resolve cases much faster by recommending the optimal engineer based on 40+ vectors

Rimini Protect for VMware: Proactive, fast and cost-effective security protection against known and unknown threats and vulnerabilities, and includes:

  • Guidance on mitigating risk by strengthening the configuration of VMware ecosystem
  • Rimini Street’s self-developed Security Vulnerability Analysis Reports (SVARs), intelligence reports that include mitigation options and strategies
  • Zero-day reporting
  • Level 1 Security Assessments

Rimini Consult for VMware: Expert consulting services to help VMware customers identify their best path forward and help align technology strategy with business objectives. Services include:

  • Technical and application roadmapping and strategy
  • Technology assessments
  • License advisory
  • Interoperability and integration
  • Staff and skills augmentation
  • Cloud migrations
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